Website Privacy Policy

Please do not type names, dates of birth, diagnoses, Medicare numbers or other patient health details into the referral form or the chat. To share patient records, use our secure document upload, call us at (909) 381-4400, or fax records to our office.

Before uploading, you must accept our upload agreement. We record your name, email, organization, phone, the date and time, your browser and network address, and the agreement version as proof of that agreement. Uploaded files are stored privately, only authorized Ally staff can open them, and every download or deletion is logged.

Patient health information that Ally receives through care is protected under HIPAA and described in our separate Notice of Privacy Practices, available from our office on request.

When you send the referral form, we store the contact details you enter (such as your name, organization, phone, email, referral type and message) so our team can call you back. Only authorized Ally staff can view these inquiries; they are not visible to other website visitors. We do not sell this information.

We use Lovable's built-in website analytics to understand how the site is used. It uses no cookies, stores nothing on your device, doesn't keep IP addresses and doesn't identify visitors. Lovable collects this data for us. Lovable's privacy policy explains how it handles it.

It records the pages visited, where visitors came from, their country, browser, operating system and device type, how long they stay, how fast pages load, errors, and which buttons and links are clicked. We also count a few site actions: when a referral form is sent (with the referral type and referrer type only), when the phone number is tapped, when Directions is tapped, and when the chat is opened. None of these include names, contact details or anything you type.

These are recorded for every visitor. Detailed data is kept for 90 days and daily summaries for a year.

The chat answers general questions about hospice and palliative care. It does not give medical advice. Your messages are sent to an AI service provider through Lovable to generate a reply. This website does not save your conversation; it disappears when you close the page or choose "Start over." Please don't include names or medical details. In an emergency, call 911.

Fonts are loaded from Google Fonts, which means your browser contacts Google when pages load. The Directions link opens Google Maps, which is governed by Google's own privacy policy.

The Ally Hospice & Palliative name and logo, including the transparent-background version used on this site, belong to Ally Hospice & Palliative. They may not be copied or used without our written permission. Using our logo collects no information about you.

Questions about this policy? Call (909) 381-4400 or write to Ally Hospice & Palliative, 202 E Airport Dr, Ste 240, San Bernardino, CA 92408.